Digital Customer Service
From converting 1 star reviews, evangelising angry critics on Twitter to creating stand out customer interactions from ad click to repeat purchase.
Experienced in establishing high quality and time saving processes (with all the tasty analytics reports served on the side).
It's my jazz...
The human touch
Customer service tone of voice guidelines
Community feedback analysis and reporting
Convert the haters
App store review management
Every single step
Customer journey mapping
The world is watching
Social Media customer service management
Choose your weapon
CRM tool ninja