• LinkedIn - Grey Circle
Digital Customer Service

From converting 1 star reviews, evangelising angry critics on Twitter to creating stand out customer interactions from ad click to repeat purchase.

Experienced in establishing high quality and time saving processes (with all the tasty analytics reports served on the side).

It's my jazz...
 
The human touch

Customer service tone of voice guidelines

 
Data junkie

Community feedback analysis and reporting

 
Convert the haters

App store review management

Every single step

Customer journey mapping

 
The world is watching

Social Media customer service management

 
Choose your weapon

CRM tool ninja